Refund & Cancellation Policy

Two very different things, so let's be clear up front:

• Customers pay nothing to NearAppoint. Booking is free — there is no booking fee. Any payment for your actual appointment is made to the business, on their terms, not to us. This policy doesn't govern that payment; take refund questions about a service to the business you booked.
• Businesses pay a subscription. Everything below is about that subscription.

Every new business starts on a 30-day free trial with no card required and no charge. You can use the Business OS fully during the trial. If you don't continue, nothing is billed — the trial simply ends.

Paid plans — Starter, Business, and Enterprise — are billed in advance for the period you choose, monthly or annually, in Pakistani Rupees. Your plan renews automatically at the end of each period until you cancel.

We'll always show the price clearly before you subscribe.

You can cancel your subscription at any time from your account settings. When you cancel:

• Your plan stays active until the end of the period you've already paid for.
• You won't be billed again after that.
• Your data stays available to you until the period ends, so you can export it.

Because you get a full 30-day trial before paying anything, we generally don't refund a subscription period that has already started — cancelling stops the next renewal rather than refunding the current one.

We will, however, refund you in fair cases, including:

• You were charged after cancelling, or charged twice for the same period.
• A billing error on our side.
• A prolonged outage that stopped you using a plan you paid for, where we couldn't put it right.

If you think you're owed a refund, email billing@nearappoint.com within 14 days of the charge and we'll look into it properly.

Approved refunds are returned to the original payment method through our payment processor. Depending on your bank, it can take a few working days to appear.

We may update this policy as our plans evolve. Changes apply to future billing periods, never retroactively, and we'll update the date at the top. This policy sits alongside our Terms of Service.